REPORTS TO : Front office manager POSITION SUMMARY: Represents the hotel to the guest throughout all stages of the guest's stay. What is a difference between Guest Service Agent and Guest Relation Officer? Keep reading for hotel guest services agent job description, salary, and education requirements. Front Desk Agent adalah... atau lebih dikenal dengan receptionist adalah... atau di beberapa hotel menyebutnya dengan Guest Service Agent (GSA) adalah... (halah adalah-adalah mulu.....) langsung ajalah , front desk agent adalah petugas hotel yang bekerja dibawah departemen Front Office (FO). Phoenix Front Desk / Guest Services Agent - AZ, 85001. Guest Service Agent (Front Desk)- Casual. As a Guest Service Agent, you will be responsible for the day to day operation of the front desk. Full Time â¢ Greenwich, RI. WorkSource Oregon Front Desk / Guest Service Agent in Troutdale, Oregon. Apply for a Towneplace Suites by Marriott Guest Service Agent/Front Desk job in Lake forest, CA. Have a nice stay. Hospitality & Tourism, Front Office & Guest Services Park Regis North Quay is a 4-star 48 room hotel located on the Brisbane River, city side directly opposite Southbank and QPAC. A concierge must have an in-depth knowledge of the geographical are and the favorite tourist sites. 3,752 front desk agent / guest services agent jobs available. Since yesterday In last two days In last week In last 15 days. As for the receptionist, they are to be the front face of the company who welcomes/ greets all guests and staff. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Tasks typically involve checking in and checking out guests, taking reservations, and answering any questions guests may have. Many people start work at the front desk with a high school diploma and little or no experience. U.S. Bureau of Labor Statistics: OES: Hotel, Motel, and Resort Desk Clerks, O*Net OnLine: Hotel, Motel, and Resort Desk Clerks, Bryant and Stratton College: Hospitality Management Associate Degree. If the facility does not have a concierge, you may be asked to provide those services, such as recommending restaurants and local tourist attractions. Mary Dowd holds a doctorate in educational leadership and a masterâs in counseling and student affairs from Minnesota State Mankato. We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. Helping students succeed has been her passion while serving in many areas of student affairs and adjunct teaching. Performing comprehensive guest service tasks as a service agent at the Sunlight Inn & Suites in Missoula, ensuring efficient front desk operations and superior guest experiences. The Dylan Hotel is looking for an energetic and detail oriented individual to join their guest service team as a Front Desk Clerk / Guest Service Agent. Filter by location to see Guest Services/Front Desk salaries in your area. Apply to Guest Service Agent, Front Desk Agent and more! See salaries, compare reviews, easily apply, and get hired. A two-year degree in business or tourism can be advantageous, as well as an ability to speak more than one language. ANA. Front desk staff greet guests when they arrive and check them in according to their reservation. She can also make reservations for you, maybe even getting you in at the last minute when, if you called on your own, you'd be told there were no tables available. Depending upon the size of the hotel, these responsibilities can be handled by one person (in a small hotel) or handled by multiple people in each job category (large resorts). Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Apply online instantly. Page 1 of 54 jobs. Holiday Inn Express & Suites 3.6. These will be full or part-time 3 to 11pm or 7am to 3pm . *Median salaries are the midpoint in a list of salaries for an occupation, with half earning more and half earning less. This includes greeting and registering of owners and guests, providing information to local area attractions, completion of all department related paperwork and using all communication equipment including telephones, facsimiles and computers. Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. Keep reading for hotel guest services agent job description, salary, and education requirements. It helps if they have taken the tours themselves, but of course it's not possible to visit every single spot in the surrounding areas personally. The concierge doesn't work with all guests, only those who seek her services. Apply online instantly. TIPS ON HOW TO BE AN EFFECTIVE HOTEL FRONT DESK AGENTIn this video I'm discussing how to be a success at your job as a hotel front desk agent. If you are the type of person who could comfort cranky, exhausted travelers and make their day brighter, you may have what it takes to be a successful guest service agent. It's positioned so that it is easy to see from a distance, either straight ahead as you come in the main entrance, or off to either side. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Here is the key for your room. For example, you may move into a desk-supervisor position. Guest Service Representatives are responsible for providing front desk services to guests, undertaking various administrative duties and diffusing conflict or tension in hotels, among other duties. Or you may decide to pursue a job at a five-star hotel. Filter by location to see Guest Service Agent salaries in your area. Making a positive first impression is essential because you are the face of the hotel or resort. Indeed may be compensated by these employers, helping keep Indeed free for job seekers. Guest: Here is US $100. Search Front desk guest service agent jobs in Oak Brook, IL with company ratings & salaries. On cruise ships, the concierge may even be on a different deck. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. Employer. Hotels Front Office Guest Service. Save this job with your existing LinkedIn profile, or create a new one. Full-Time. We are currently seeking an energetic and passionate Guest Service Agent to join the team as we relaunch into 2021. Question added by Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev Date Posted: 2015/04/05. To gain that extra knowledge, concierges may take courses or study local history. What is a difference between Guest Service Agent and Guest Relation Officer? What Are the Duties of a Guest Service Agent?. Collingwood, ON. Source(s): I'm a Hotel Manager. Relevance. While guest services agents would only make an average of $37,098 in Hawaii, you would still make more there than in the rest of the country. Question added by Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev Date Posted: 2015/04/05. Throughout their stay, you will have the opportunity to build lasting impressions that we hope will result in guest loyalty. It's been a long journey getting to your destination. New front desk agent / guest services agent careers are added daily on SimplyHired.com. Posting id: 579787362. Hotel front desk employees (also known as guest services employees) are responsible for making sure each guest has a pleasant experience at a hotel. Lainie Petersen Last Modified Date: August 09, 2020 . 3 days ago. See who Lancemore Hotels has hired for this role. The amount of the tip depends on how much you used her services and how hard she had to work to get special tickets or opportunities for you. Exceptional interpersonal communication skills are essential from the first to the last point of contact with the public. The cost of lodging and incidentals would be explained and credit card information obtained. Do you need any advance? He traditionally controls the guest room keys and keeps track of how many keys have been released for each customer. $13 - $14 an hour Quick Apply 9d While front desk employees are not salespeople, they should be able to promote specific hotel services and offer suggestions. Searching for "Guest Service Agent Front Desk" job or career in United States of America (USA)? According to the Bureau of Labor Statistics, front desk clerks earned a median salary of $10.99 per hour, or $22,850 per year in May 2017. When guests arrive at the hotel, our agents should be able to âreadâ guests and anticipate their needs. Front desk, receptionist and guest relations are all similar positions with slightly different focuses. He traditionally controls the guest room keys and keeps track of how many keys have been released for each customer. Classification Hospitality & Tourism, Front Office & Guest Services. Sort by. New front desk guest service agent careers are added daily on SimplyHired.com. Dr. Dpwdâs writing experience includes published research, training materials and hundreds of practical online articles. Briefly explain the following: 1. Castlegar, BC. They need to ensure that all guests are comfortable and satisfied. Jobs tagged "Guest service agent vs front desk agent" Freelance. Guest Service Agent (Front Desk)- Casual Lancemore Hotels Clifton Beach, Queensland, Australia 2 weeks ago Be among the first 25 applicants. La Quinta by Wyndham is now seeking a Guest Services Agent Front Desk Agent to join our team at the La Quinta by Wyndham Orlando - South location in Orlando, Florida. Guest: By cash. a bottle warmer, milk available 24/7, crib â if available) to make the guestâs stay more comfortable. Heading for the front desk, you're dismayed to see that there's a line. Hotels Front Office Guest Service. A Reservation Agent strictly books rooms. You can achieve this by handling all questions, requests, and complaints promptly and courteously. Once in their rooms, the guest may call the front desk with a question or to set up a wake-up call. 153 front desk guest service agent jobs available. Anytime. Sarasota Guest Service Agent - FL, 34230. POSITION TITLE: FRONT DESK AGENT / ASSISTANT. Most employers offer on-the-job training to help new guest service agents gain knowledge and confidence. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Salary estimates are based on 440 salaries submitted anonymously to Glassdoor by Guest Service Agent employees. EconoLodge Inn & Suite North Vancouver. You're bleary-eyed and craving a hot shower as you lug your suitcases into the hotel lobby, including the big one with the wheel that somehow broke en route. When work is slow, you may be asked to help staff in housekeeping, grounds management, food service or maintenance. They might also encourage guests to purchase more luxurious and expensive rooms, if their goals and budget would be better served. Barbara Bean-Mellinger is a freelance writer who lives in the Washington, D.C. area. As a Front Desk Agent, you will enjoy a flexible schedule and have a chance to interact with all staff and guest daily finding numerous opportunities to brighten someone's day! But if you want a recommendation for an elegant, out-of-the-way spot or a cozy Irish pub, you contact the concierge. Salary estimates are based on 15 salaries submitted anonymously to Glassdoor by Guest Services/Front Desk employees. Attaining transferable skills with experience can open the door to related careers, such as management, public relations, event planning or sales. Temporary. Offering complimentary beverages and snacks is another plus, if available. They assign rooms to guests, give them room keys, and explain how to get to their rooms. Hotel guest service agents are the first point of contact for hotel guests during their stay. Sometimes, you'll need to ask the front desk where to find the concierge. What's the job? Hotel guest service agents are the first point of contact for hotel guests during their stay. CREATE JOB ALERTS | VIEW PROFILE The front desk agent of a hotel usually is in charge of giving room keys to guests. In most hotels, the front desk is staffed around the clock, so if you want to know at 3 a.m. at what time the restaurant opens, you can call the front desk, and the clerk on night shift will be happy to tell you. Since yesterday In last two days In last week In last 15 days. It's possible for concierges to add to their salaries with tips, as it is customary to tip a concierge. Salary estimates are based on 15 salaries submitted anonymously to Glassdoor by Guest Services/Front Desk employees. The concierge is not located at the front desk, and may or may not even be near the front desk. If you want to become a guest service agent in a hotel, you will typically need to complete an on-the-job training program provided by your employer after you are hired. When tired and hungry travelers check into a hotel or motel, the first person they encounter is the guest service agent, also known as the front desk clerk, front office agent or guest service representative. She writes about business and career topics for bizfluent.com, careertrend.com, Harbor Style Magazine, the Charlotte Sun and more. front desk guest service agent jobs in Canada. The average annual wage is $23,530 or $11.32 per hour. Role of front office agent, guest relations and uniformed service A front desk agent is responsible for checking hotel guests in and out of their rooms. View this and more full-time & part-time jobs in Roseville, CA on â¦ In most hotels, the front desk is staffed around the clock, so if you want to know at 3 a.m. at what time the restaurant opens, you can call the front desk, and the clerk on night shift will be happy to tell you. In addition to handling arrivals and departures, the agent is customarily in charge of general front desk guest relations. Employer. Receptionist: Well, sir, that will be fine. The concierge's job is more about helping you enjoy the area you're visiting. Displayed here are job ads that match your query. These positions will start training about Dec 1st and end April 11, 2021. Answer by Macegg (7) The difference is, that a front desk agent responsibilities include a more pro-active approach with the entire company, and dealing with more administrative duties. Using the guestâs name when carrying on a conversation is one of many ways that the guest service agent strives for a courteous, personal touch. â¦ If you want to know which restaurants are nearby, the front desk often has menus you can look at. Relevance. Type Full-Time Job Guest Service Agent Hampton by Hilton â Posted by Menna Location Plantation Florida, United States Date Posted Guest services agents generally operate the front desk of a hotel (or similar establishment) and are chiefly responsible for handling guest check-ins, check-outs, and other customer-service â¦ Summary : To utilize my technical and personal competencies in order to contribute to the growth and success of the hospitality, consumer and food service industry. ï»¿ ï»¿ Filter by location to see Guest Services/Front Desk salaries in your area. Posted. When guests check out, you would ask if everything went well and invite them back. Upon arrival, the check-in process should be fast and seamless. They learn on the job from more senior employees. Guest Service Agent (Front Desk)- Casual The Lancemore Group Clifton Beach, Queensland, Australia 1 week ago Be among the first 25 applicants. I. Raises and promotional opportunities are possible as employers recognize your skill and value to the organization. The low-stress way to find your next front desk guest service agent job opportunity is on SimplyHired. Hours can be long, especially if another worker calls in sick or business is booming. View this and more full-time & part-time jobs in Lake forest, CA on Snagajob. Job Summary The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsive employer: Ensure guests are greeted upon arrival and make time to engage with guests. In many instances, though, the concierge sits at an actual desk, rather than at the counter. Apply on company website. It is 344 on the third floor. Barbara holds a B.S. See salaries, compare reviews, easily apply, and get hired. 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